I so upset and upset with do the job that Empire Today did putting in my hardwood floors (Incomplete Task) l must be compensated this is such an inconvenience to me and my household and my time. Had l acknowledged this function wasn’t gonna be done in 2 days l never ever would’ve agreed to employ Empire Today and pay back the amount l paid l would’ve made use of Lowes and or Dwelling Depot. I is going to be putting a complaint on Yelp simply because l simply call customer service produced grievance on nine/one/2018 following employee named me was informed l would get call from a manager with in 24 hrs no reply up to now
Once again, he wasn’t capable to finish. He needed to come back for a fourth day. Him and his relatives ended up in and out of my house yet again till 8pm when he lastly completed. Each among nowadays, all my animals had to be locked up in bedrooms a result of the again door having to be remaining open all day long lengthy. The primary two days, I couldn’t even use my kitchen area or stove for 2 days and had to order food which i wasn’t prepared to purchase (I have six man or woman familly).The operate he did appeared like it absolutely was superior, but after a 7 days, the trimming he put down is all peeling up in several locations, and a number of the boards in doorways are previously chipping. Whenever we identified as Empire customer service about this a few moments, they mainly shrugged us off and reported oh nicely. We received a credit history of $seventy five, which is apparently the most. We had been very sad Along with the get the job done and identified as to have someone occur out and resolve the injury along with the lousy installation. We specified two times in that call not to ship the exact same guy that was listed here right before. He was supposed to be in this article 10am to examine the perform. 2pm rolls all around, continue to not a soul. We termed to request where by he was, and so they advised us he was running late. We requested who it was, plus they stated it was the exact same man who installed it. Furious, we explained to them we specified Never to ship the identical person who did the perform, terminate that and mail someone else the following day. They agreed, apologized, explained it shouldn’t have took place. The following day rolls all over and guess who exhibits up at my doorway? The exact same guy we instructed them many situations not to deliver! We needed to send him away and call All over again, for a 3rd time for you to At last get another person out another 7 days who was distinct. He showed up and was in fact shocked within the Terrible good quality with the work that was finished. He in fact looked at the floors and mentioned “No XXXXXing way…†beneath his breath. That’s how poor it had been. We’re however ready now, Virtually two months has passed, for him to have the ability to come back and correct this Terrible do the job. Never ever, at any time, at any time, at any time, At any time use Empire Today! Their customer service has long been unhelpful, unapologetic, and completely incompetent!
The day now's 07/27/27 – Because we commenced – Now we have experienced a lot of the carpet replaced twice, plus the vinyl changed three times. We've got operate out tolerance using this organization – their service Division acknowledges that We've had quite a few complications – none of which have been ours, plus they received’t reply to utilize any more. They even now haven’t completed the job. Now the carpet inside the learn Bed room is buckling up all over the place – and the learn rest room vinyl however ought to be replaced.
Our mission is to create attractive new floors uncomplicated for all of our customers, and we’re disappointed to listen to regarding your ongoing practical experience. We’ll be more investigating your concerns, and we’ll be in connection with you Soon.
BROADVIEW HEIGHTS, OHIO -- As my husband and I sat ready and waiting around and waiting for the installers to point out-up (we been given an automatic simply call expressing they might be below each morning), I started off looking at each of the unfavorable reviews about Empire Carpet and my brain began concocting all kinds of horror stories about what we were in for. Luckily for us, my anticipations were being surpassed.
August 31, 2018 at twelve:fifty four pm Horrible, Awful, Awful! This company has had me in tears crying for times around the horrible position they did on our flooring. It appears to be like so lousy. The product sales rep Greg is not going to give me the empire carpet nj data regarding how to contact the installation manager. He says that he has emailed them and Greg even agreed it appears poor. The installation hasn’t even been completed!
Even worse, I’m offering my condo and was planning to place it available right away following the floor was alleged to be finished but now I’m having to delay putting the location available on the market.
All they might do was lay the destroyed carpet about the world to guard my pets from damage. So another early morning I termed to view if they had been coming. I used to be informed to contact again in about thirty mins since the installers were not all assigned however. I termed back again an hr later on and no-one could give me any data in the slightest degree. At last I got keep of someone that mentioned they identified as me to say my carpet wasn't readily available until Aug fourteen. To start with no person named me and if I hadnt referred to as I would even now be sitting down here waiting around.
Oct 26, 2018 at 4:37 pm Carpet was represented to us as trackless carpet that might not demonstrate foot prints or in my circumstance crutch prints. We had at first chosen to get Berber carpet but gross sales person stated This is able to carry out also. We experienced indicated the type of carpet we want it which was by now within our front room and was trackless. Installers had put in one area of carpet and we identified that it wasn't trackless. We termed our profits individual who claimed that it required at the least two or a few days to blossom as it was rolled up tightly before installation. Also acquired a get in touch with quickly following that from Empire agent who recurring the same information in so in great religion and have faith in we experienced the remainder of For additional rooms carpet. I contacted Empire following 4 days when it search no unique and experienced an exceptionally really hard time even getting a simply call back following many calls.
We’re sorry to listen to that the problems haven't been addressed. Your may well mail your considerations and see of Ideal to Cancel to customersupport@ empire-today.com for further guidance.
We regret to hear that this was your practical experience and wish to even further guide you. Remember to electronic mail your fears and account information to customersupport at empire-today.com, and point out Headquarters in the topic line, so we will additional support you.
I are unable to even start to tell you how lousy the dust is. Its over the walls. Its on almost everything. Why would they faux my residence is really a development zone. They ought to have cut exterior.
Once we eventually bought to speak to some a person we found changeover strips developing and some injury on three of the planks, the fellows came out and stuck the strip that were coming up and took pictures from the ruined planks, then I receive a connect with indicating they'll correct it but I should fork out the installers that the damage may very well be my fault, but I comprehend it wasn't, In addition they claimed for the reason that I signed the paper they had been within the obvious.
We’re sorry to listen to that your flooring is needing maintenance, and we’d wish to additional support you. Make sure you e-mail your fears and account data to customersupport@ empire-today.com, and point out Headquarters in the subject line so we are able to comply with up along with you ASAP.